Position Summary
The Console Operator will be responsible for answering calls in a professional and courteous manner, and routing those calls to the correct department or person.
This is a part-time position (19 hours per week), and is based in Los Angeles. Please note that the position can be remote, onsite or hybrid after 6 months of onsite training.
Responsibilities
- Greet and direct all calls to Self-Realization Fellowship (SRF) Headquarters with warmth, accuracy and efficiency.
- Respond to a wide range of calls, which include departmental calls, counseling calls, first time inquiries, complaints, personal calls for monastics or employees, emergency and/or crisis.
- Screen and connect calls for the monastic community, as applicable
- Record, process, and distribute ongoing new information and is able to adapt quickly to ongoing changes in call handling.
- Utilize various telephone system features under time pressure; e.g., using the computer console, digital telephones, process “sign-outs” or special information messages on computer, and set up conference calls.
- Work closely with other operators in an often-busy environment with ongoing ringing of phones.
- Exercise discretion when giving out information to the public.
- Flexibility with schedule to fill in for others as needed and help as able during holidays.
- Honor and maintain a strict level of confidentiality.
- Responsible to follow SRF’s policies and established processes.
- Other position-related tasks, as assigned.
Requirements
- Knowledge of and experience with SRF principles and standards preferred.
- Excellent verbal and written communication skills to relay messages accurately.
- Pleasant and professional telephone voice.
- Good vocal control: ability to enunciate clearly, have control of pitch, speed, and tone of voice for foreign callers.
- Ability to remain composed when receiving urgent, emergency or difficult calls. Ability to think quickly, using tact and discrimination with difficult callers.
- Ability to handle a large volume of calls effectively.
- Ability to function well in a multi-task environment.
- Comfortable with operating headsets, digital telephones, and pagers.
- Ability to sit and/or stand for extended periods.
- Basic computer skills and technical knowledge, including Microsoft Word, Excel, navigation of SRF website, and internal operator programs for handling calls.
- High school diploma or equivalent.
Additional Details
This is a part-time, hourly non-exempt position, 19 hours per week. The schedule is as follows:
- Sunday, 10:30am to 6:00pm (7 hours)
- Monday, 4:00pm to 8:00pm (4 hours)
- Tuesday, 4:00pm to 8:00pm (4 hours)
- Wednesday, 4:00pm to 8:00pm (4 hours)
The position is based in Los Angeles, but can be remote, onsite or hybrid after 6 months of onsite training.
Local candidates only please. No reimbursement for relocation costs offered for this position.
Pay range: $17.00 - $19.44 per hour, depending on skills and experience. In addition, we offer paid sick leave and the option to participate in a retirement plan.
Please submit your resume to resumes@yogananda-srf.org. No phone calls please.