Customer Service Analyst

Glendale, CA

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Position Summary

Answer Membership Services calls and emails from members and contacts throughout the world. Review and approve Lessons applications. Give website technical support. Determine timely appropriate handling of monetary and non-monetary request, providing essential information to other areas for reply.


  • Maintain strictest level of confidentiality.
  • Keep current on procedures, program changes, and SRF policies
  • Compose emails, notes, letters, or assign appropriate donation and/or prayer acknowledgments.
  • Receive and initiate phone calls regarding business matters. If necessary, forward to the appropriate area for further handling with instructions if needed.
  • Process orders, subscriptions, donations, Convocation registrations, Lessons, Service Reading payments, etc.
  • Fill requests, handle complaints, research problems and determine solutions.
  • Consult and communicate with other departments regarding routing questions, decisions and handling of specific cases.
  • According to organizational procedures and policies, answer questions from callers on a wide variety of matters. These calls include introductory information, new Lessons applications, Kriya Yoga applications, subscriptions, tours, bangles, Convocation, etc.
  • Keep current on the SRF website and all user e-forms (member portal, Convocation registration pages, Lessons application pages, Lessons renewal pages, donation pages, etc.). Keep current on SRF e-newsletters, on new items such as the SRF Catalog, SRF free literature, process changes, product availability, etc.
  • Follow special procedures regarding credit card reversals, returns for damaged goods, refunds, exchanges, etc.
  • Provide technical support to members for website access and mobile App issues.
  • Follow through and suggest solutions, alternatives to questions and/or problems.
  • Serve as Prayer Council Phone Representative, recording prayer requests, giving explanations about the World Wide Prayer Council, send literature, etc.
  • Refer callers to spiritual counselors, Center Department, and other departments as needed.
  • Other position related tasks as assigned.


  • General office/clerical experience preferred.
  • One to three years college, business/vocational school or a minimum of three years office experience.
  • Computer proficiency required.
  • Detail and accuracy proficiency, excellent organizational skills and the ability to effectively prioritize.
  • Excellent verbal and written communication skills.
  • Good command of the English language, word usage, grammar, punctuation, and spelling.
  • Excellent telephone skills and ability to extend courtesy and respect to callers.
  • Strong interpersonal and verbal communication skills.
  • The ability to problem solve effectively and demonstrate good judgment.
  • Knowledge of and experience with SRF teachings and principles.
  • The ability to exercise independent judgment and take necessary action. The ability to honor and maintain a strict level of confidentiality.

This is a 40 hour per week Monday through Friday position.

Local candidates only. No reimbursement for relocation costs offered for this position.

We offer a competitive benefits package that features a variety of insurance coverage choices including group medical, dental, life insurance, a retirement plan and much more. We also provide paid sick, vacation and holiday time.

Salary Range: $17.53-$18.45 per hour

Please email your resume to No phone calls please.