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Position Summary

The Field Technician is responsible for providing onsite technical support and managing the lifecycle of user endpoint devices. This role involves direct end-user interaction, hands-on infrastructure support at various sites within the Los Angeles / Southern California area technician will need to travel to various sites frequently at short notice.

Responsibilities

Endpoint Management:

  • Manages the full lifecycle of user endpoints (laptops, desktops, mobile devices), including procurement, asset tagging, and inventory.
  • Provisions and deploys new hardware, including device imaging and software configuration.
  • Provides ongoing support and maintenance for all endpoint hardware and software.

Onsite Service Desk Support:

  • Acts as the primary point of contact for onsite Level 1 and Level 2 technical support.
  • Troubleshoots and resolves hardware, software, and network connectivity issues for end-users.
  • Documents, tracks, and escalates support tickets according to established procedures.
  • Serves the both employees and the monastic community

Infrastructure and Network Support:

  • Provides secondary support to the Field Network Admin for projects involving servers, network equipment, and other infrastructure.
  • Assists with the physical installation (racking, stacking, and cabling) of hardware at various sites.
  • Supports system checks, maintenance tasks, and troubleshooting as directed by the Field Network Admin or senior team members.

Basic Telecom and Cabling:

  • Performs basic telecom tasks, including running, terminating, and testing Ethernet cables.
  • Assists with the setup and troubleshooting of VoIP phones and other communication devices.
  • Other position-related tasks, as assigned.

Requirements

  • 3+ years of professional experience in an IT support or field technician capacity.

Technical Skills:

  • Proficiency with both Windows and macOS operating systems.
  • Demonstrated ability to configure and troubleshoot hardware (desktops, laptops, printers) and standard business software (e.g., Microsoft 365).
  • Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
  • Experience with endpoint management tools and IT service management (ticketing) systems.

Professional Attributes:

  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Ability to manage and prioritize multiple tasks in a dynamic environment.
  • Capacity to work both independently and as part of a collaborative team.

Logistical and Physical Requirements

  • Must reside within the Los Angeles, CA, metropolitan area.
  • A valid driver's license and a reliable personal vehicle are required for frequent travel between sites.
  • Must be able to lift and carry IT equipment weighing up to 50 lbs.

Additional Details

This is a full-time, hourly non-exempt position, Monday through Friday, 8:00 a.m. – 5:00 p.m. PST.

Local candidates only please. No reimbursement for relocation costs offered for this position. 

The selected individual must satisfactorily complete our background investigation and sign a non-disclosure agreement.

We offer a competitive benefits package that features a variety of insurance coverage choices including group medical, dental, life insurance, a retirement plan and much more.  We also provide paid sick, vacation and holiday time.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay range: $34.25 – $36.05 per hour, depending on skills, experience and education.

Please submit your resume to resumes@yogananda-srf.org.  No phone calls please.