Works under the supervision of Counseling Area supervisors in fielding calls and email requests from devotees requesting appointments with counselors.
Schedules counseling appointments in English, and also preferably Spanish, Portuguese, German, Italian, French, or Japanese; schedules interpreters to help with calls, as needed.
Covers Counseling Area incoming phone lines.
Researches phone numbers, calculating and recording relevant details, keeping accurate records of appointments made and coordinating/updating calendar schedules for Phone Counselors.
High level interaction with the members, non-students and monastics, which requires the ability to assess situations and respond appropriately to requests.
Facilitates the handling of requests, providing information from internet if needed, from other areas in SRF, and so forth.
Makes phone calls to members regarding simple business matters, as needed.
Organizes and maintains reference materials.
Bi- or multilingual preferred (especially Spanish, Portuguese, German, French, Italian, Japanese).
Ability to maintain strictest level of confidentiality.
Excellent verbal and written communication skills.
Good command of the English language, word usage, grammar, punctuation and spelling.
Excellent understanding and knowledge of SRF principles, teachings and standards.
Attention to detail, excellent organizational skills and the ability to effectively prioritize.
Ability to learn quickly, accept corrective feedback, adapt, and retain detailed information.
Ability to work independently and maintain focus with minimum supervision, and work well as part of a team.
Ability to work well with time constraints and deadlines.
Proficiency in Microsoft Office programs desired.
Excellent telephone skills, including the ability to remain calm and exhibit a friendly and professional approach.
Must be flexible and amenable when dealing with a variety of personalities.
Ability to follow appropriate guidelines when dealing with a variety of counseling requests.
Local candidates only please. No reimbursement for relocation costs offered for this position.
We offer a competitive benefits package that includes paid vacation and sick time as well as group medical, dental and vision plans, voluntary plans for life insurance, retirement and AFLAC, and a company sponsored disability plan. Please visit our website at yogananda.org for more information about our organization, our mission and our facilities. Please e-mail your resume and salary requirements to firstname.lastname@example.org. You may also reply via fax to (323) 276-5623. No phone calls please.